Attention: Important benefits information related to Coronavirus disease 2019 (COVID-19) is available on the COVID-19 Employee Resources Page

Wellbeing

Piedmont’s employee wellbeing programs are designed to meet the holistic wellness needs of our multi-generational and diverse workforce. Explore the exciting offerings that support your behavioral health, physical wellness, family wellness and financial wellness at every stage of your life.

Be sure to connect with your designated system wellness team for more information.

Castlight

The Castlight app—available to all Piedmont employees beginning Jan. 1, 2022—is a one-stop-shop for benefits navigation and wellbeing activity tracking where you can:

  • Search for care from local doctors, dentists and specialists
  • Find local providers for testing, imaging and other healthcare services
  • Estimate the price of medical treatments, procedures and prescription drugs
  • See quality ratings and patient reviews for physicians and hospitals
  • View your claims history
  • Access your customized insurance card from your mobile device

Details

Beginning Jan. 1, 2022, Castlight, our one-stop shop for benefits navigation and wellbeing activity tracking, will be available to all Piedmont employees (not just those enrolled in a MyHealth360 medical plan).

Use the Castlight app to participate in wellbeing activities and either earn points that convert to Health Reimbursement Account (HRA) dollars (Piedmont Choice + HRA Plan enrollees) or earn points to apply towards rewards and sweepstakes (Piedmont Exclusive Plan enrollees).

Employees enrolled in the Piedmont Choice + HRA Plan will have points automatically converted to HRA dollars.

  • Use your HRA to pay for eligible out-of-pocket medical, prescription drug, dental and vision expenses for you and your covered dependents
  • Unused HRA funds will roll over for use in the next year—allowing you to build the value of your HRA over time
  • 1,000 points = $100
  • You can earn up to the annual maximums outlined below:

Coverage Level

Annual Maximum Wellness Points Eligible for Conversion to HRA Dollars

Annual Maximum Earnings in Your HRA

Employee Only

3,000

$300

Employee + Child(ren)

3,000

$600
Piedmont will match your earnings to double your HRA balance

Employee + Spouse/Domestic Partner, or Family

3,000 each / 6,000 combined
What you and your spouse/ domestic partner can each earn

$600

Note: Employees enrolled in the Piedmont Exclusive Plan cannot earn new HRA dollars. However, eligible HRA dollars earned from a prior year can be used on eligible out-of-pocket medical, prescription drug, dental and vision expenses for you and your covered dependents, until HRA dollars are depleted, or termination occurs.

Registration

Do not attempt to access Castlight until you receive a welcome email (following your medical plan enrollment and effective date). 

  • From a laptop or desktop computer: Go to mycastlight.com/piedmont
  • From your smart phone or other mobile device: Download Castlight via the Apple App Store or Google Play Store (make sure your Bluetooth is enabled)
      1. Activate your account using your work or personal email address.
      2. Create a password (at least eight characters; must include at least one uppercase, one lowercase and one number)
      3. Enter your information (date of birth, name and Piedmont Employee ID number)
      4. Submit

Need to register your spouse or domestic partner with Castlight? Follow this guide to learn more.

Activity Tracking

To ensure you are credited for all points earned through activity tracking, automatically sync your devices at least once every 14 days by opening your activity tracker’s app.

If you don’t track your steps, food and sleep through a tracker or mobile device, or if you want to track specific, non-step activity, use Castlight’s manual tracking feature. Here’s how:

  1. Open the Castlight app with your mobile device or visit mycastlight.com/piedmont
  2. Once you’ve signed in, select the “Log manually” link located near your steps, food and sleep programs.
  3. Choose the day you’d like to add activity for, up to 30 days prior to the current date. Use the slider to add steps, food and sleep.
  4. You can also convert other activities to steps by selecting “More activities.” Choose from a list of popular activities or log a custom entry.

Still not getting credit for daily activities? If you synced Castlight with various trackers to receive HRA dollars for daily activity (steps, sleep, food tracking), make sure your credit is recording. In your Castlight app, if you notice gaps in the dates of data recorded, check to be sure your trackers are still synced. If you see gaps where data has not transferred from your device, contact Castlight Support.

 

Support

All of your benefits information and vendor contacts are conveniently accessible to you 24/7 through Castlight. Within your mobile app, just click on “Explore.”

HR Service Center: Call 678-503-1900 (Monday – Friday, 8:30 a.m. – 5 p.m.)

Castlight: Call 855-545-5948 (Monday – Friday, 8 a.m. to 9 p.m.) or email support@castlighthealth.com