Be sure to connect with your designated system wellness team for more information.
National Child Abuse Hotline
National Suicide Prevention Lifeline
National Domestic Violence Hotline
Critical Incident Response for Managers
VITAL WorkLife for Physicians, APPs and Executives
CARE Line: 855-245-7970
The CARE Line provides Piedmont employees and their family members direct access to confidential counseling and referral services. The Piedmont CARE Line is available 24/7. Professionally trained counselors and Spanish translators are available to assist. Call 855-245-7970.
National Child Abuse Hotline: 1-800-4-A-CHILD
The hotline provides employees, family members and the community with crisis intervention, information and referrals to thousands of emergency, social service and support resources. Call or text 24/7 for confidential access to professional crisis counselors. 1-800-4-A-CHILD (TDD 1-800-422-4453)
National Suicide Prevention Lifeline: 1-800-273-TALK
The hotline provides employees, family members and the community with 24/7, free and confidential support for people in distress. This includes prevention and crisis resources for you or your loved ones, as well as best practices for professionals. 1-800-273-TALK (8255)
National Domestic Violence Hotline: 1-800-799-SAFE
The hotline provides employees, family members and the community with crisis intervention, information about sources of help and referrals for shelters, programs, social service agencies, legal programs and other helpful organizations. 1-800-799-SAFE (7233) (for deaf and hard of hearing: 1-800-787-3224)
Crisis Text Line: Text “MHFA” to 741741
Available 24/7, 365 days a year, this organization helps people with mental health challenges by connecting callers with trained crisis volunteers who will provide confidential advice, support and referrals, if needed.
Georgia Crisis Access Line: 1-800-715-4225
The Georgia Crisis & Access Line (GCAL) is a free and confidential crisis and access line funded by the Georgia Department of Behavioral Health and Developmental Disabilities. The My GCAL app is a tool for youths to have access to support.
Lifeline Crisis Chat
Visit crisischat.org to chat online with crisis centers around the United States.
The Trevor Project: 1-866-488-7386 or text “START” to 678678
The Trevor Project makes trained counselors available 24/7 to support youth who are in crisis, feeling suicidal, or in need of a safe and judgment free place to talk. Specializing in supporting the LGBTQI+ community.
Substance Abuse and Mental Health Services Administration’s (SAMHSA) Disaster Distress Helpline: 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.
SAMHSA’s Disaster Distress Helpline provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.
Critical Incident Stress Management (CISM) is a service under our Cigna Employee Assistance Program (EAP) that helps managers handle the impact of any workplace event that may disrupt the present or future state of the workforce due to psychological stress or trauma.
Managers can call 877-622-4327 (toll-free; 24/7), emphasize the need for crisis support and ask for the Employee Assistance Consultant Team. A consultant will help determine the most appropriate level of response for the specific incident. Examples include: death of an employee (onsite or offsite), industrial accidents, workforce reduction/reorganization, natural disasters, threats of violence, robberies, homicide, suicide or acts of violence or terrorism.
People leaders are encouraged to be aware of employees showing signs of mental health challenges and know where and how to refer employees who may need help.
Managers should be sensitive to the following factors that can impact mental health and exacerbate existing issues:
Employees with suicidal thoughts or intent need immediate attention. Encourage the employee to call the National Suicide Prevention Lifeline at 1-800-273-8255. Then, reach out to your local HR Business Partner Office or Employee Relations representative for help.
According to the American Psychiatry Association, if a person is experiencing several of the following symptoms, it may be useful to follow up with a mental health professional:
If you think your employee is experiencing a mental health issue, confidentially direct him/her to important resources highlighted on this page, or reach out to your local HR Business Partner Office or Employee Relations representative for help.
The list of resources below is intended to serve as options for you and your family members in times of need. While many of these resources qualify for financial assistance and/or are considered in-network under your medical plan, there is the possibility that some care may be directed to out-of-network providers.
The Cigna Employee Assistance Program (EAP) is a free, confidential counseling and referral service that provides all Piedmont employees and household members with an in-person or telephone assessment and assistance with: behavioral health, family and marital counseling, domestic violence support, childcare, eldercare and parenting support, and financial and legal matters.
Cigna’s broad behavioral health network is available for services covered under the MyHealth360 medical plan. Clinical programs include:
Call 877-601-3835 (toll-free, 24/7) or go to myCigna.com and click the “Find Care & Cost” tab.
The EAP includes access to Talkspace. Talkspace is an online therapy platform that makes it easy and convenient for you to connect with a licensed behavioral therapist from anywhere, at any time. With Talkspace, you can send text, video and voice messages to your dedicated therapist via web browser or the Talkspace mobile app. Employees and their household members can request Talkspace as their Employee Assistance Program (EAP) provider by calling the EAP 24/7 at 877-622-4327. Like other EAP providers, Talkspace is also part of Cigna’s behavioral health network.
Ginger is Cigna’s newest virtual behavioral health provider. Services are covered through the MyHealth360 medical plan’s behavioral health benefits. Through the Ginger mobile app, you can chat via text with a trained behavioral health coach within seconds. Coaches are available on-demand, 24/7, and will help create a program tailored to your needs—all from the privacy of your smartphone. You also have access to Ginger’s interactive, self-care content library that will help you build the valuable skills needed to manage stress, anxiety and other day-to-day challenges. Call 877-601-3835 (toll-free, 24/7) or go to myCigna.com and click the “Find Care & Cost” tab.
VITAL WorkLife has a suite of resources that are available exclusively for Piedmont’s physicians, APPs and executives. Resources include: confidential, in-person and phone counseling with master’s- and doctorate-level professionals, peer coaching, a worklife concierge to help with everyday and special occasion tasks, as well as legal and financial consultations and support.
Trained professionals can help you and your family sort through and cope with personal and professional challenges. Specifically, VITAL WorkLife counselors, peer coaches and concierge services can discreetly and confidentially help you and your family members manage your fears, normalize concerns and identify coping mechanisms.
Contact VITAL WorkLife at 877-731-3949 or download the VITAL WorkLife app to access support. If you need additional information, please visit VitalWorkLife.com or email ClinicianExperience@piedmont.org.
Our Sixty Plus program provides employees, Piedmont patients and their family caregivers with free access to specialized health education, counseling and support to caregivers of older adults. Sixty Plus encourages healthy lifestyles, maximizes independence, emphasizes safety and provides a satisfying quality of life. The program also promotes healthy aging, provides care and support for older adults and their family caregivers, offers a continuum of geriatric-specific services and programs and educates the family caregivers of older adults.
Sixty Plus services are available onsite at Piedmont Atlanta, Piedmont Mountainside, Piedmont Fayette, Piedmont Newnan and Piedmont Henry. Employees stationed at other locations across the system can obtain services via phone and email consultations. More information is available online, via brochure, or by phone at 404-605-3867.
Search for organizations that are committed to providing mental health services to anyone in the community who needs it regardless of their ability to pay.
Castlight Behavioral Health
Castlight’s Behavioral Health platform for MyHealth360 plan members provides education on available behavioral health resources, simplifies the search for care, helps you find affordable high-quality providers and encourages dialogue to address stigma around mental health. Programs are available to MyHealth360 plan members via the Castlight app.
2Morrow Health Programs
Is the stress too much to handle? 2Morrow Health is here for you. 2Morrow Health is an app-based program that helps MyHealth360 plan members become aware of unhelpful thoughts and patterns so you can move forward with committed action toward your goals. The 2Morrow Health programs are available to MyHealth360 plan members via the Castlight app.
Climb to healthier heights with the Healthy Habits tracker. This feature allows MyHealth360 plan members to choose a habit to add to your routine, take small steps practicing it and grow it until you do it automatically. Self-care habits include: breathing exercises, meditation, reading, practicing gratitude and connecting with others. The tracker is available to MyHealth360 plan members via the Castlight app.
MyHealth360 plan members have access to Happify, a free app with science-based games and activities that are designed to help you:
MyHealth360 plan members have access to iPrevail, a digital therapeutics platform designed by experienced clinicians to help you take control of the stresses of everyday life and challenges associated with life’s difficult transitions. Learn how to boost your mood and improve mental health with on-demand coaching 24/7. After completing a brief assessment, you receive a program tailored to your needs that includes interactive lessons and tools. Get started by going to myCigna.com, the
“Stress and Emotional Wellness” page, and click on the iPrevail link.
Piedmont employees and their family members have direct access to confidential counseling and referral services through the Piedmont CARE Line at 855-245-7970. The CARE Line is available 24/7. Professionally trained counselors and Spanish translators are available to assist.
This website is not inclusive of all situations and is provided for informational purposes only. It is not intended to be an official legal document. If there are conflicts between the website and IRS regulations, the member handbook, or the Summary Plan Description (SPD), IRS regulations, the member handbook, and the SPD will govern.
If you are a PRN employee, there is a separate Open Enrollment window to review and make changes to your current medical election. Please watch your email for information to come soon. If you have questions, contact the Piedmont HR Service Center at 678-503-1900.