Attention: Important benefits information related to Coronavirus disease 2019 (COVID-19) is available on the COVID-19 Employee Resources Page


Piedmont’s employee wellbeing programs are designed to meet the holistic wellness needs of our multi-generational and diverse workforce. Explore the exciting offerings that support your behavioral health, physical wellness, family wellness and financial wellness at every stage of your life.

Be sure to connect with your designated system wellness team for more information.

Crisis Care




National Child Abuse Hotline


National Suicide Prevention Lifeline


National Domestic Violence Hotline


Critical Incident Response for Managers


VITAL WorkLife for Physicians, APPs and Executives

Crisis Hotlines

CARE Line: 855-245-7970

The CARE Line provides Piedmont employees and their family members direct access to confidential counseling and referral services. The Piedmont CARE Line is available 24/7. Professionally trained counselors and Spanish translators are available to assist. Call 855-245-7970.

National Child Abuse Hotline: 1-800-4-A-CHILD

The hotline provides employees, family members and the community with crisis intervention, information and referrals to thousands of emergency, social service and support resources. Call or text 24/7 for confidential access to professional crisis counselors. 1-800-4-A-CHILD (TDD 1-800-422-4453)

National Suicide Prevention Lifeline: 1-800-273-TALK

The hotline provides employees, family members and the community with 24/7, free and confidential support for people in distress. This includes prevention and crisis resources for you or your loved ones, as well as best practices for professionals. 1-800-273-TALK (8255)

National Domestic Violence Hotline: 1-800-799-SAFE

The hotline provides employees, family members and the community with crisis intervention, information about sources of help and referrals for shelters, programs, social service agencies, legal programs and other helpful organizations. 1-800-799-SAFE (7233) (for deaf and hard of hearing: 1-800-787-3224)

Crisis Text Line: Text “MHFA” to 741741

Available 24/7, 365 days a year, this organization helps people with mental health challenges by connecting callers with trained crisis volunteers who will provide confidential advice, support and referrals, if needed.

Georgia Crisis Access Line: 1-800-715-4225

The Georgia Crisis & Access Line (GCAL) is a free and confidential crisis and access line funded by the Georgia Department of Behavioral Health and Developmental Disabilities. The My GCAL app is a tool for youths to have access to support.

Lifeline Crisis Chat

Visit to chat online with crisis centers around the United States.

The Trevor Project: 1-866-488-7386 or text “START” to 678678

The Trevor Project makes trained counselors available 24/7 to support youth who are in crisis, feeling suicidal, or in need of a safe and judgment free place to talk. Specializing in supporting the LGBTQI+ community.

Substance Abuse and Mental Health Services Administration’s (SAMHSA) Disaster Distress Helpline: 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.

SAMHSA’s Disaster Distress Helpline provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.

Critical Incident Response for Managers

Critical Incident Stress Management (CISM) is a service under our Cigna Employee Assistance Program (EAP) that helps managers handle the impact of any workplace event that may disrupt the present or future state of the workforce due to psychological stress or trauma.

Managers can call 877-622-4327 (toll-free; 24/7), emphasize the need for crisis support and ask for the Employee Assistance Consultant Team. A consultant will help determine the most appropriate level of response for the specific incident. Examples include: death of an employee (onsite or offsite), industrial accidents, workforce reduction/reorganization, natural disasters, threats of violence, robberies, homicide, suicide or acts of violence or terrorism.

Manager Support for Employee Mental Health

People leaders are encouraged to be aware of employees showing signs of mental health challenges and know where and how to refer employees who may need help.

Work-Related Factors Symptoms Support for Employees

Managers should be sensitive to the following factors that can impact mental health and exacerbate existing issues:

  • Conflicting work and home demands
  • Excessive workload
  • Lack of recognition
  • High-stress environments
  • Poor leadership

Employees with suicidal thoughts or intent need immediate attention. Encourage the employee to call the National Suicide Prevention Lifeline at 1-800-273-8255. Then, reach out to your local HR Business Partner Office or Employee Relations representative for help.

According to the American Psychiatry Association, if a person is experiencing several of the following symptoms, it may be useful to follow up with a mental health professional:

  • Sleep or appetite changes — Dramatic sleep and appetite changes or decline in personal care
  • Mood changes — Rapid or dramatic shifts in emotions or depressed feelings
  • Withdrawal — Recent social withdrawal and loss of interest in activities previously enjoyed
  • Drop in functioning — An unusual drop in functioning, at school, work or social activities, such as quitting sports, failing in school or difficulty performing familiar tasks
  • Problems thinking — Problems with concentration, memory or logical thought and speech that are hard to explain
  • Increased sensitivity — Heightened sensitivity to sights, sounds, smells or touch; avoidance of over-stimulating situations
  • Apathy — Loss of initiative or desire to participate in any activity
  • Feeling disconnected — A vague feeling of being disconnected from oneself or one’s surroundings; a sense of unreality
  • Illogical thinking — Unusual or exaggerated beliefs about personal powers to understand meanings or influence events; illogical or “magical” thinking typical of childhood in an adult
  • Nervousness — Fear or suspiciousness of others or a strong nervous feeling
  • Unusual behavior – Odd, uncharacteristic, peculiar behavior

If you think your employee is experiencing a mental health issue, confidentially direct him/her to important resources highlighted on this page, or reach out to your local HR Business Partner Office or Employee Relations representative for help.

Counseling Services

The list of resources below is intended to serve as options for you and your family members in times of need. While many of these resources qualify for financial assistance and/or are considered in-network under your medical plan, there is the possibility that some care may be directed to out-of-network providers.

Cigna Behavioral Health Services

Cigna’s broad behavioral health network is available for services covered under the MyHealth360 medical plan. Clinical programs include:

  • Inpatient services (acute and residential treatment)
  • Physician outpatient services (individual, family and group therapy, psychotherapy, medication management, etc.)
  • Other outpatient services (partial hospitalization, intensive outpatient services, Applied Behavior Analysis [ABA Therapy], etc.)
  • Intensive care management
  • Narcotics therapy management
  • Coaching and support for autism
  • Eating disorders
  • Bipolar disorder
  • Child and adolescent mood and anxiety disorders
  • Intensive behavioral case management
  • Opioid and pain management
  • Parents and families
  • Substance use disorder
  • And more

To find in-network providers, call 877-601-3835 (toll-free, 24/7) or go to and follow these step-by-step instructions.

Cigna EAP

The Cigna Employee Assistance Program (EAP) is a free, confidential counseling and referral service that provides all Piedmont employees and household members with an in-person or telephone assessment and assistance with: behavioral health, family and marital counseling, domestic violence support, childcare, eldercare and parenting support, and financial and legal matters.

  • For all Piedmont employees (full-time, part-time and PRN) and their household members:
    • Administered by Cigna Behavioral Health.
    • This includes in-person and telephonic assessment, counseling, referral and follow-up for all types of behavioral health issues.
    • You and your eligible dependents can receive up to eight visits per issue, per member, per year.
    • The EAP Fast Access network can schedule a typical appointment within two weeks (or five days, if urgent).
    • All providers in the Cigna EAP network are also in the Cigna behavioral health network; this simplifies the transition from the EAP to the MyHealth360 behavioral plan benefits available through the medical plan.
    • For more information, or for assistance and appointment searches, call 877-622-4327 (toll free, 24/7).
    • You can also visit (first-time registrants use Employer ID: piedmont). Once you log in, go to Coverage > Employee Assistance Program (EAP) > Emotional Health and Family Support.
  • For managers:
    • 24/7 help with critical incident response needs and support during crisis situations.
    • Call 877-622-4327 (toll free, 24/7), state that you are a manager, emphasize the need for crisis support and explain the nature of your call.
    • You’ll be transferred to an EAP consultant who will provide urgent crisis support or guidance.

Brightside (Anxiety and Depression Support)

Brightside offers personalized anxiety and depression care from the comfort of home with evidence-based therapy, medication and the support of expert providers at every step. Brightside currently offers three monthly subscription-based plans. This service is covered through the MyHealth360 medical plan’s behavioral health benefits and can be accessed by going to Brightside.

  • Medication – Includes a comprehensive remote psychiatric provider evaluation, medication delivered to your door monthly and ongoing provider support and monitoring of your care, including any necessary adjustments.
  • Therapy – Includes unlimited messaging and four monthly video sessions with a licensed therapist who helps guide you through a personalized program using evidence-based approaches. You can purchase additional video appointments with your therapist if you choose.
  • Medication + Therapy – Includes medication plan benefits plus unlimited messaging and a weekly video session with a licensed therapist who helps guide you through a personalized program using evidence-based approaches.


Ginger is Cigna’s newest virtual behavioral health provider. Services are covered through the MyHealth360 medical plan’s behavioral health benefits. Through the Ginger mobile app, you can chat via text with a trained behavioral health coach within seconds. Coaches are available on-demand, 24/7, and will help create a program tailored to your needs—all from the privacy of your smartphone. You also have access to Ginger’s interactive, self-care content library that will help you build the valuable skills needed to manage stress, anxiety and other day-to-day challenges. Call 877-601-3835 (toll-free, 24/7) or go to Ginger.

MAP Health (Substance Use Support)

MAP Health helps support mental health and addiction recovery through the use of certified peer recovery support specialists. Peer specialists help individuals achieve and sustain long-term recovery from mental health conditions and from substance use. Peer specialists have walked the walk before and can help guide you on your journey to wellness. Web-based and phone support available 24/7, including for family members. This service is covered through the MyHealth360 medical plan’s behavioral health benefits and can be accessed by going to MAP Health.

Meru Health (PTSD and Burnout Support)

Meru Health’s 12-week treatment program is different from traditional therapy. The clinically proven program includes a licensed therapist, psychiatrist, anonymous peer support, biofeedback device and evidence-based digital content for sleep, nutrition and more. All of this can be accessed from a smartphone, anytime and anywhere.

The program is focused on addressing stress, anxiety, depression and burnout. Over the course of three months, participants will learn and practice the skills needed to create long-lasting healthy lifestyle habits. Participants start the program by completing an intake call with a licensed therapist. The remainder of the 12-week program is accessed through the Meru Health app where participants can communicate with their therapists daily via app chat and access a wide variety of practices and skill-building activities. This service is covered through the MyHealth360 medical plan’s behavioral health benefits and can be accessed by going to Meru Health.

The National Council for Behavioral Health

Search for organizations that are committed to providing mental health services to anyone in the community who needs it regardless of their ability to pay.

NOCD (OCD Support)

NOCD therapy includes video-based obsessive compulsive disorder (OCD) therapy and in-between session support, right in the NOCD platform. It offers exposure response prevention, or ERP, which is the most effective OCD treatment.

  • Virtual live therapy and private texting with therapists in between sessions for the treatment of OCD
  • Mindfulness and ERP therapy
  • Most users experience a significant reduction in symptoms within eight weeks

This service is covered through the MyHealth360 medical plan’s behavioral health benefits and can be accessed by going to NOCD.

Sixty Plus Services

Our Sixty Plus program provides employees, Piedmont patients and their family caregivers with free access to specialized health education, counseling and support to caregivers of older adults. Sixty Plus encourages healthy lifestyles, maximizes independence, emphasizes safety and provides a satisfying quality of life. The program also promotes healthy aging, provides care and support for older adults and their family caregivers, offers a continuum of geriatric-specific services and programs and educates the family caregivers of older adults.

Sixty Plus services are available onsite at Piedmont Atlanta, Piedmont Mountainside, Piedmont Fayette, Piedmont Newnan and Piedmont Henry. Employees stationed at other locations across the system can obtain services via phone and email consultations. More information is available online, via brochure, or by phone at 404-605-3867.


The EAP includes access to Talkspace. Talkspace is an online therapy platform that makes it easy and convenient for you to connect with a licensed behavioral therapist from anywhere, at any time. With Talkspace, you can send text, video and voice messages to your dedicated therapist via web browser or the Talkspace mobile app. Employees and their household members can request Talkspace as their Employee Assistance Program (EAP) provider by calling the EAP 24/7 at 877-622-4327. Like other EAP providers, Talkspace is also part of Cigna’s behavioral health network.

VITAL WorkLife for Piedmont Physicians, APPs and Executives

VITAL WorkLife has a suite of resources that are available exclusively for Piedmont’s physicians, APPs and executives. Resources include: confidential, in-person and phone counseling with master’s- and doctorate-level professionals, peer coaching, a worklife concierge to help with everyday and special occasion tasks, as well as legal and financial consultations and support.

Trained professionals can help you and your family sort through and cope with personal and professional challenges. Specifically, VITAL WorkLife counselors, peer coaches and concierge services can discreetly and confidentially help you and your family members manage your fears, normalize concerns and identify coping mechanisms.

Contact VITAL WorkLife at 877-731-3949 or download the VITAL WorkLife app to access support. If you need additional information, please visit or email


Castlight Support

Castlight Behavioral Health

Castlight’s Behavioral Health platform for MyHealth360 plan members provides education on available behavioral health resources, simplifies the search for care, helps you find affordable high-quality providers and encourages dialogue to address stigma around mental health. Programs are available to MyHealth360 plan members via the Castlight app.

2Morrow Health Programs

Is the stress too much to handle? 2Morrow Health is here for you. 2Morrow Health is an app-based program that helps MyHealth360 plan members become aware of unhelpful thoughts and patterns so you can move forward with committed action toward your goals. The 2Morrow Health programs are available to MyHealth360 plan members via the Castlight app.

Healthy Habits

Climb to healthier heights with the Healthy Habits tracker. This feature allows MyHealth360 plan members to choose a habit to add to your routine, take small steps practicing it and grow it until you do it automatically. Self-care habits include: breathing exercises, meditation, reading, practicing gratitude and connecting with others. The tracker is available to MyHealth360 plan members via the Castlight app.


MyHealth360 plan members have access to Happify, a free app with science-based games and activities that are designed to help you:

  • Defeat negative thoughts
  • Gain confidence
  • Reduce stress and anxiety
  • Increase mindfulness and emotional wellbeing
  • Boost health and performance

Sign up up and download the free mobile app today at or learn more.


MyHealth360 plan members have access to iPrevail, a digital therapeutics platform designed by experienced clinicians to help you take control of the stresses of everyday life and challenges associated with life’s difficult transitions. Learn how to boost your mood and improve mental health with on-demand coaching 24/7. After completing a brief assessment, you receive a program tailored to your needs that includes interactive lessons and tools. Get started by going to, the
“Stress and Emotional Wellness” page, and click on the iPrevail link.

Learn more.

Piedmont employees and their family members have direct access to confidential counseling and referral services through the Piedmont CARE Line at 855-245-7970. The CARE Line is available 24/7. Professionally trained counselors and Spanish translators are available to assist.