This page serves as an extension of our benefits and wellness programs, but has been tailored to provide specific resources that you (and your family) can use during this time. Please note that this page is evolving as the situation changes. Check back for updates.
For day-to-day COVID-19 questions, we encourage you to refer to these FAQs, which serve as the guidelines that Piedmont employees should be aware of and comply with to protect themselves and each other.
Refer to the Village to learn where and how to get vaccinated and to view Vaccine FAQs.
For workforce member questions related to COVID-19, please call the HR Service Center at 678-503-1900 (prompt 0).
Piedmont provides all employees with access to important behavioral health benefits to help you and your family receive the necessary support during challenging times. Whether it’s immediate help, professional services, or managing through self-care, there are resources to help you find the care you need.
Your MyHealth360 mobile care solution, always there when you need it. Be sure to open your Castlight mobile app to see resources designed specifically for you. Use Castlight to find local care, access your physicians, understand your HRA/FSA balance(s) quickly and more. If you are a MyHealth360 plan member and have yet to register for Castlight, go to mycastlight.com/piedmont to get started.
Employees with symptoms of COVID-19 should not work and call 678-503-1900 (prompt 0) to speak to a triage nurse and determine the need for testing through the local employee process. If you have a family member in need of testing, we encourage you to visit piedmont.org for a local testing facility, or visit the Georgia Department of Public Health for additional testing locations.
Exposure to COVID-19
As healthcare workers, if you were exposed to COVID-19, you should fill out an RL-6, and you may continue to work. You should mask and monitor, and if you develop any symptoms, you should leave work/not come in and follow the testing process outlined above.
In partnership with Cigna, Piedmont Healthcare is taking another step forward to deliver access to simple, affordable and predictable health care. Piedmont is concerned about protecting our employees’ health and financial wellness due to this crisis, so we are taking a huge step to ensure that MyHealth360 plan members will not have to pay out-of-pocket costs for in-network COVID-19 testing or treatment.
Effective immediately, member costs for all COVID-19 treatment and inpatient admissions at in-network facilities will be waived until further notice. Coverage includes prescription medication as prescribed by a health care provider, as well as ambulance and hospital transfers. This expansion of coverage applies to all MyHealth360 plan members and their covered dependents (in the Piedmont Choice + HRA Plan, the Piedmont Choice Plan and the Piedmont Exclusive Plan).
If you have questions about a bill related to COVID-19, or had to go out-of-network for COVID-19-related care and received a bill, call the Cigna Customer Service Advocates at 877-601-3835. The Cigna Customer Service Advocates will help resolve any billing concerns and any provider issues.
Piedmont encourages you to utilize virtual visits whenever possible. Not only are they convenient, but they also enable you to practice responsible social distancing. There are several options available to you:
For MyHealth360 plan members worried about access to the medications they need, prescriptions can be mailed directly to homes with no delivery fee; you would simply pay the mail-order copay.
For questions around your care, please contact the Cigna member services number 24/7 at 877-601-3835. For escalated medical or prescription drug issues, you may reach the Cigna Benefit Specialist designated for Piedmont employees by contacting Cheryl Brinkley at 860-787-7732 or email@example.com.
As a working parent, finding childcare and virtual learning services during work hours is not an easy task—especially when looking for solutions that fit your personal and financial needs! Piedmont has worked to build partnerships and resources with local providers who offer these services, both in-home and on-site, across the Piedmont service area. Within this section, view the host of resources available to find a solution that works best for your family’s needs.
If you cannot locate a resource that fits your needs within this section, you can search for additional providers within your preferred ZIP code, online with Quality Care for Children.
Whether your child is returning to school in-person or virtually, this year looks different from a typical school setting. To help you and your child(ren) prepare and succeed, take some time to review what the Cigna EAP offers to you and your family.
Learning Pods ATL
Learning Pods ATL is an innovative approach to virtual learning. With Learning Pods ATL, parents can feel confident that their child is learning, having fun and interacting with others in a safe way. Children are custom matched into small groups (4-6 children) with a safety-trained, background-checked facilitator. Learning Pods ATL facilitators are not just overseeing learning, they are enriching it and creating additional opportunities for important child development milestones such as social/emotional learning and executive functioning. Plus, they manage all the details, so you can focus on work. Learn more at on the Learning Pods ATL website.
SitterTree has hundreds of available caregivers throughout greater Atlanta who can come into your home for daily childcare and/or to assist with virtual learning. Standard rates apply and are the responsibility of the employee. Review this flyer for full program details.
Visit SitterTree for registration details and to secure childcare (note that a credit card and personal photo will be required when booking, for safety and reservation purposes). Families can purchase a Sitter Pass for $30 per month to book unlimited sitters.
Georgia CAPS Program
Georgia’s Childcare and Parent Services (CAPS) Program recently expanded childcare assistance to include the Essential Services Workforce. CAPS provides scholarships to help with the cost of childcare so parents can work or attend school. To be eligible for CAPS, the applicant and child(ren) must meet certain requirements. Eligibility requirements for the Essential Services Workforce Priority Group are detailed on the application available at qualityrated.org or by calling 1-833-4GA-CAPS.
Georgia Department of Early Care & Learning (DECAL) will provide scholarships for families with students enrolled in a Georgia public school system offering only a virtual learning model. This program is called Supporting Onsite Learning for Virtual Education (SOLVE). Scholarships support working families with children ages 5-12 (kindergarten through grade 6) by paying for care, supervision and support during the school day while students are engaged in virtual learning. Review this flyer for details about the program, scholarship and how you can apply. You can also visit the SOLVE website for more information.
We understand that financial angst comes along with any unexpected and catastrophic situation. To aid in that financial stress, the Employee Sharing Club Program may be available to help alleviate any financial hardship you are facing as a result of COVID-19. Designed to provide confidential financial assistance to eligible employees, the Employee Sharing Club Program is funded entirely through employee contributions to the Piedmont Foundation’s Count Me In campaign.
To learn more about the Employee Sharing Club Program, visit The Village, which also provides a link to an electronic application. Consider making a donation to the Piedmont Foundation Count Me In campaign.
Fidelity wants to keep you informed as the market fluctuates surrounding COVID-19. Take a few minutes to review the Fidelity website, designed to assist you through the pandemic with various financial resources.
During times of crisis, we often turn to any personal resources available for financial help. However, be mindful that the money you withdraw during a crisis period does not remain invested, and would therefore miss the growth during a market recovery period. Taking a loan from your retirement account should only be considered after exhausting all other resources.
A loan is a way to borrow money from your 401(k) retirement savings account where you can pay the account back over time. Your options and the amount available depend on things like your age, the type of money in your account, your employment status, and what the money will be used for.
Before taking a loan from your 401(k), we encourage you to speak with a Financial Advisor to learn if this option is right for you. Visit netbenefits.com or call Fidelity Investments at 800-343-0860 for more information.
Generally, it takes two to 10 business days to receive funds after the request is processed and approved. In most cases, you don’t pay taxes or penalties on a loan, however there are fees for initiating and/or maintaining a loan.
MembersFirst Credit Union wants to assure you that they are here to help through the COVID-19 crisis. If you have a loan or credit card with MembersFirst and are experiencing difficulties meeting obligations due to job loss, furlough, layoff, reduced hours, or illness as a result of Coronavirus, please call 678-420-7735 or send us an email to submit a hardship request. Additionally, we encourage you to review this flyer, which outlines how you can prioritize your finances during an emergent time.
You can reach out to Fidelity for a phone appointment with a Retirement Planner at a time that is convenient for you. Call Fidelity today at 800-642-7131. Phone appointments are available Monday through Friday, from 8 am to 9 pm ET. You can also schedule an appointment online by visiting getguidance.fidelity.com.
Eat Right Atlanta will deliver to you (and even grab some milk and eggs if you need them!). Delivery is only $5 (and we even have some free delivery options). Visit eatrightatlanta.com to learn what products are available and to place an order.
Are your financial resources stretched thin? Purchasing Power is a purchase program available to full- and part-time employees that makes it easy to get the products you need, when you need them, and pay for them over time, directly from your paycheck.
Purchasing Power can save you money and stress compared to high-interest credit cards or rent-to-own stores. While it’s not a discount program, you get the convenience of paying over time through automated payments.
View this flyer for details on eligibility requirements and how to use the program.
Personal Advocates with Cigna’s Employee Assistance Program (EAP) will work with you and your household family members to help you resolve issues you may be facing, connect you with the right mental health professionals, direct you to a variety of helpful resources in your community and more. Take advantage of a wide range of services offered at no cost to you.
We understand that navigating the unknown can be difficult. If you need assistance or have any questions on the details found within this page, please call the HR Service Center at 678-503-1900, Monday – Friday, 8:30 am – 5 pm.
This website is not inclusive of all situations and is provided for informational purposes only. It is not intended to be an official legal document. If there are conflicts between the website and IRS regulations, the member handbook, or the Summary Plan Description (SPD), IRS regulations, the member handbook, and the SPD will govern.
If you are a PRN employee, there is a separate Open Enrollment window to review and make changes to your current medical election. Please watch your email for information to come soon. If you have questions, contact the Piedmont HR Service Center at 678-503-1900.
Piedmont has partnered with local YMCA facilities to provide on-site virtual learning experiences for school-aged children (kindergarten through sixth grade) of Piedmont employees, Mondays through Fridays, starting August 24.
Y Campus Connection staff will assist students in logging on and connecting to school programs using the student’s laptop or device, assist with questions during remote learning and help keep students on track as they work with their teachers online. Standard rates apply and are the responsibility of the employee, however financial assistance is available based on need. Before- and after-school care is also available, as needed, at no additional cost to families.
Boys and Girls Club
Metro Atlanta: Boys and Girls Clubs across Metro Atlanta are excited to announce their reopening this fall to serve as after-school providers and distance-learning locations for kids and teens across the city. The clubs will be taking a phased approach that best supports community school systems. For more details, view a letter to the Boys and Girls Club communities or visit the Boys and Girls Clubs of Metro Atlanta.
Columbus Area: The Boys and Girls Club of the Chattahoochee Valley is an available option for Columbus-area employees. There is a $50 registration fee and a weekly cost of $100 per child.
E-Learning and virtual learning opportunities are available at your local Sunshine House! Full-day and part-day programs are available for children ages 5-12. Tuition fees vary by location and program. Please contact your local school for more information. Visit Sunshine House for more details of these learning opportunities.
Located in the heart of Buckhead, StenAcademy serves all surrounding school districts, as well as area private schools. Their expansive facility allows for proper social distancing protocols to be maintained and their trained proctors have worked as teachers in Pre-K to Grade 12 settings, with many holding advanced degrees in education. Visit the StenAcademy for information on pricing and registration.
Team 3 (Rockdale)
Team 3 is an available option for Rockdale-area employees. The cost is $120 per week, per child, with meals and snacks provided. Call 404-720-5662 or visit Team 3 for more information.
Graystone Church started a free program that offers digital learning assistance on Monday and Wednesday afternoons in Loganville, Tuesday afternoons in Monroe and Wednesday afternoons in Oconee. Parents must be present for this program, but it does allow students someone who can work directly with them. Visit Graystone Church for more information.
A Kids World
A Kids World daycare in Walnut Grove is offering a classroom setting for school-age children for assistance with virtual learning. It begins August 24, and it will be available from 7:15 am to 2:30 pm with before- and after-care hours available. Meals are provided with the standard rates, however there are additional fees for before- and after-care. Contact A Kids World at 770-786-1587 for questions and registration details.
The Livingston School of Covington is open to registration of school age children (Kindergarten through grade 6) for virtual learning assistance. Standard hours of operation are 6 am to 6 pm at a rate of $120 per week. Call 770-385-4008 to learn more or for registration.
The Montessori School
The Montessori School of Covington is open to registration of school age children (Kindergarten through grade 5) for virtual learning assistance. Hours of operation are 7:15am to 2:30pm, and an after-school program is also available through 6 pm (for an additional $70 per week). Review this flyer for information on pricing and registration.
Kids “R” Great
Kids “R” Great of Covington is open to registration of school age children (Kindergarten through grade 6) for virtual learning assistance. Standard hours of operation are 6 am to 6 pm at a rate of $130 per week. Review this flyer for more information and to learn how to register.
Peachtree Academy of Covington is open to registration of school age children (Kindergarten through grade 8) for virtual learning assistance. Standard hours of operation are 7:30 am to 2:30 pm, and an after-school program is also available through 6:15 pm (for an additional $35 per week). Review this flyer for information on pricing and registration.