Attention: Important benefits information related to Coronavirus disease 2019 (COVID-19) is available on the COVID-19 Employee Resources Page

Employee Resources for COVID-19 (Coronavirus)

Piedmont is committed to an environment that is safe and accommodating for our patients, visitors and our workforce. We understand that our employees need the proper tools to address the ins-and-outs of this pandemic, both clinically and personally.

This page serves as an extension of our benefits and wellness programs, but has been tailored to provide specific resources that you (and your family) can use during this time. Please note that this page is evolving as the situation changes. Check back for updates.

For day-to-day COVID-19 questions, we encourage you to refer to these FAQs, which serve as the guidelines that Piedmont employees should be aware of and comply with to protect themselves and each other.

Refer to the Village to learn where and how to get vaccinated and to view Vaccine FAQs.

For workforce member questions related to COVID-19, please call the HR Service Center at 678-503-1900 (prompt 0).

Self-Care, Managing Stress & Anxiety

Piedmont provides all employees with access to important behavioral health benefits to help you and your family receive the necessary support during challenging times. Whether it’s immediate help, professional services, or managing through self-care, there are resources to help you find the care you need.

Medical Care

Castlight Mobile App

Your MyHealth360 mobile care solution, always there when you need it. Be sure to open your Castlight mobile app to see resources designed specifically for you. Use Castlight to find local care, access your physicians, understand your HRA/FSA balance(s) quickly and more. If you are a MyHealth360 plan member and have yet to register for Castlight, go to to get started.

COVID-19 Testing & Treatment


Employees with symptoms of COVID-19 should not work and call 678-503-1900 (prompt 0) to speak to a triage nurse and determine the need for testing through the local employee process. If you have a family member in need of testing, we encourage you to visit for a local testing facility, or visit the Georgia Department of Public Health for additional testing locations.

At-Home Testing

Effective January 15, 2022, employees and their dependents covered under a MyHealth360 medical plan may receive reimbursement for up to eight over-the-counter (OTC) COVID-19 at-home tests per 30-day period (or per calendar month) without a health care provider order or clinical assessment. To be reimbursed for OTC COVID-19 tests through your medical plan, you will need to submit a claim by following the directions on the back of your Cigna ID card. The submission must include:

  • The purchase receipt documenting the date of purchase and the price
  • UPC code for the OTC COVID-19 test
  • Signed, completed attestation stating that the test is not for employment purposes, has not (and will not) be reimbursed by another source, and is not for resale

Exposure to COVID-19

As healthcare workers, if you were exposed to COVID-19, you should fill out an RL-6, and you may continue to work. You should mask and monitor, and if you develop any symptoms, you should leave work/not come in and follow the testing process outlined above.


In partnership with Cigna, Piedmont Healthcare is taking another step forward to deliver access to simple, affordable and predictable health care. Piedmont is concerned about protecting our employees’ health and financial wellness due to this crisis, so we are taking a huge step to ensure that MyHealth360 plan members will not have to pay out-of-pocket costs for in-network COVID-19 testing or treatment.

Effective immediately, member costs for all COVID-19 treatment and inpatient admissions at in-network facilities will be waived until further notice. Coverage includes prescription medication as prescribed by a health care provider, as well as ambulance and hospital transfers. This expansion of coverage applies to all MyHealth360 plan members and their covered dependents (in the Piedmont Choice + HRA Plan, the Piedmont Choice Plan and the Piedmont Exclusive Plan).

If you have questions about a bill related to COVID-19, or had to go out-of-network for COVID-19-related care and received a bill, call the Cigna Customer Service Advocates at 877-601-3835. The Cigna Customer Service Advocates will help resolve any billing concerns and any provider issues.

Virtual Visits

Piedmont encourages you to utilize virtual visits whenever possible. Not only are they convenient, but they also enable you to practice responsible social distancing. There are several options available to you:

  • Piedmont-Affiliated Practices: We encourage you to see your Piedmont primary care and specialty providers through virtual visits, if this option is available. All you will need is a video-enabled computer, tablet or smartphone to get started. Choosing a Piedmont-affiliated provider will provide the highest level of coverage in our Cigna medical plans. If you already have a provider, you can schedule your next appointment through the MyChart patient portal, or by calling your provider’s office directly.  If you don’t have a provider, use your Castlight mobile app and select the “Find Care” search function to ensure an in-network physician is selected. The copay for a virtual visit with your primary or specialist provider is the same as a face-to-face visit.
  • Piedmont Quickcare: Virtual visits are now available at select Piedmont Quickcare locations. Appointments can be scheduled seven days a week for COVID-19, cough, cold, fever or flu-like symptoms along with behavioral health needs, including depression and anxiety. These services can be scheduled through the Castlight app or the website.
  • Piedmont Wellstreet: Through Piedmont Wellstreet, you can visit with Piedmont Clinic providers virtually for COVID-19 consult prior to PCR, return-to-work or antibody testing; flu or seasonal illness; minor cuts, scrapes and burns; yeast, sinus or urinary tract infections; and conjunctivitis (pink eye). These services can be scheduled through the Castlight app or
  • Non-Piedmont Providers through MDLive: Virtual visits are also available to you through MDLive. You can access these services through your Castlight mobile app or by visiting Please note that these are virtual-only providers, and you will need to access a Piedmont provider if you require in-person follow-up care. COVID-19 testing is not available directly through MDLive. Please follow the “COVID-19 Testing & Treatment” process above.

Prescription Maintenance

For MyHealth360 plan members worried about access to the medications they need, prescriptions can be mailed directly to homes with no delivery fee; you would simply pay the mail-order copay.

  • Consider a 90-day supply with Walgreens Retail or Home Delivery. When your doctor writes your prescription, consider asking for a 90-day supply. This is actually more cost-effective and will keep your medications filled for a longer period of time.
  • Cigna Home Delivery through Express Scripts: To setup Home Delivery for your medication(s), visit to get started. First-time registrants can see up to a seven-day waiting period. Members also have access to our pharmacists 24/7 through the Express Scripts Pharmacy.

Do you need to talk to someone about your medical care?

For questions around your care, please contact the Cigna member services number 24/7 at 877-601-3835. For escalated medical or prescription drug issues, you may reach the Cigna Benefit Specialist designated for Piedmont employees by contacting Evelyn Arriaza at 404-662-0570 or

Child/Elder Care

General Overview

As a working parent, finding childcare and virtual learning services during work hours is not an easy task—especially when looking for solutions that fit your personal and financial needs! Piedmont has worked to build partnerships and resources with local providers who offer these services, both in-home and on-site, across the Piedmont service area. Within this section, view the host of resources available to find a solution that works best for your family’s needs.

If you cannot locate a resource that fits your needs within this section, you can search for additional providers within your preferred ZIP code, online with Quality Care for Children.

Whether your child is returning to school in-person or virtually, this year looks different from a typical school setting. To help you and your child(ren) prepare and succeed, take some time to review what the Cigna EAP offers to you and your family.

In-Home Resources

Learning Pods ATL

Learning Pods ATL is an innovative approach to virtual learning. With Learning Pods ATL, parents can feel confident that their child is learning, having fun and interacting with others in a safe way. Children are custom matched into small groups (4-6 children) with a safety-trained, background-checked facilitator. Learning Pods ATL facilitators are not just overseeing learning, they are enriching it and creating additional opportunities for important child development milestones such as social/emotional learning and executive functioning. Plus, they manage all the details, so you can focus on work. Learn more at on the Learning Pods ATL website.


SitterTree has hundreds of available caregivers throughout greater Atlanta who can come into your home for daily childcare and/or to assist with virtual learning. Standard rates apply and are the responsibility of the employee. Review this flyer for full program details.

Visit SitterTree for registration details and to secure childcare (note that a credit card and personal photo will be required when booking, for safety and reservation purposes). Families can purchase a Sitter Pass for $30 per month to book unlimited sitters.

On-Site Virtual Learning Resources

Below is a list of after-school resource(s) with pricing, registration information and contact details.

Internal Resources and State Programs for Financial Assistance

Georgia CAPS Program

Georgia’s Childcare and Parent Services (CAPS) Program recently expanded childcare assistance to include the Essential Services Workforce. CAPS provides scholarships to help with the cost of childcare so parents can work or attend school. To be eligible for CAPS, the applicant and child(ren) must meet certain requirements. Eligibility requirements for the Essential Services Workforce Priority Group are detailed on the application available at or by calling 1-833-4GA-CAPS.

DECAL Program

Georgia Department of Early Care & Learning (DECAL) will provide scholarships for families with students enrolled in a Georgia public school system offering only a virtual learning model. This program is called Supporting Onsite Learning for Virtual Education (SOLVE). Scholarships support working families with children ages 5-12 (kindergarten through grade 6) by paying for care, supervision and support during the school day while students are engaged in virtual learning. Review this flyer for details about the program, scholarship and how you can apply. You can also visit the SOLVE website for more information.

Managing Your Finances & Retirement

Employee Sharing Club Program

We understand that financial angst comes along with any unexpected and catastrophic situation. To aid in that financial stress, the Employee Sharing Club Program may be available to help alleviate any financial hardship you are facing as a result of COVID-19. Designed to provide confidential financial assistance to eligible employees, the Employee Sharing Club Program is funded entirely through employee contributions to the Piedmont Foundation’s Count Me In campaign.

To learn more about the Employee Sharing Club Program, visit The Village, which also provides a link to an electronic application. Consider making a donation to the Piedmont Foundation Count Me In campaign.

How Your Retirement Account(s) are Affected by Market Volatility

Fidelity wants to keep you informed as the market fluctuates surrounding COVID-19. Take a few minutes to review the Fidelity website, designed to assist you through the pandemic with various financial resources.

Requesting a Loan from Your 401(k)

During times of crisis, we often turn to any personal resources available for financial help. However, be mindful that the money you withdraw during a crisis period does not remain invested, and would therefore miss the growth during a market recovery period. Taking a loan from your retirement account should only be considered after exhausting all other resources.

A loan is a way to borrow money from your 401(k) retirement savings account where you can pay the account back over time. Your options and the amount available depend on things like your age, the type of money in your account, your employment status, and what the money will be used for.

Before taking a loan from your 401(k), we encourage you to speak with a Financial Advisor to learn if this option is right for you. Visit or call Fidelity Investments at 800-343-0860 for more information.

Generally, it takes two to 10 business days to receive funds after the request is processed and approved. In most cases, you don’t pay taxes or penalties on a loan, however there are fees for initiating and/or maintaining a loan.

Do you need to talk to someone about your retirement account?

You can reach out to Fidelity for a phone appointment with a Retirement Planner at a time that is convenient for you. Call Fidelity today at 800-642-7131. Phone appointments are available Monday through Friday, from 8 am to 9 pm ET. You can also schedule an appointment online by visiting

Personal Assistance

Grocery Delivery Service through Eat Right Atlanta

Eat Right Atlanta will deliver to you (and even grab some milk and eggs if you need them!). Delivery is only $5 (and we even have some free delivery options). Visit to learn what products are available and to place an order.

Purchasing Power

Are your financial resources stretched thin? Purchasing Power is a purchase program available to full- and part-time employees that makes it easy to get the products you need, when you need them, and pay for them over time, directly from your paycheck.

Purchasing Power can save you money and stress compared to high-interest credit cards or rent-to-own stores. While it’s not a discount program, you get the convenience of paying over time through automated payments.

View this flyer for details on eligibility requirements and how to use the program.

EAP Personal Advocates

Personal Advocates with Cigna’s Employee Assistance Program (EAP) will work with you and your household family members to help you resolve issues you may be facing, connect you with the right mental health professionals, direct you to a variety of helpful resources in your community and more. Take advantage of a wide range of services offered at no cost to you.


We understand that navigating the unknown can be difficult. If you need assistance or have any questions on the details found within this page, please call the HR Service Center at 678-503-1900, Monday – Friday, 8:30 am – 5 pm.